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At Power, we are committed to ensuring customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward return and refund policy. Please read the following guidelines carefully:
Our return policy applies to all products purchased directly from Power.
Returns are accepted within 30 days from the date of delivery. Any return request made after this timeframe will not be eligible for a refund.
Items must be unused, undamaged, and in their original packaging.
Certain products may have specific return restrictions due to hygiene or safety reasons. Please check the product description or contact our customer service for more details.
To initiate a return, please contact our support team at [insert contact email] within the 30-day return window.
Provide your order number, details of the item(s) you wish to return, and the reason for the return.
Our customer service team will guide you through the return process and provide a Return Authorisation (RA) number if required.
Ensure that the item(s) are securely packaged to prevent damage during transit.
Refund: Once we receive and inspect the returned item(s), we will initiate a refund to your original payment method within 5-10 business days. The time it takes to reflect in your account depends on your bank or credit card provider.
Exchange: If you prefer an exchange, please specify when contacting customer service. Exchanges are subject to product availability.
Opened or used products (unless defective or damaged upon arrival).
Gift cards or vouchers.
Clearance or final sale items.
If you receive a damaged or defective item, please contact our customer support team immediately at contact@powerlabz.com.au
We may require photographic evidence or further details to assess the issue.
Upon verification, we will provide a replacement or issue a full refund, depending on the circumstances.
Unless the return is due to an error on our part or a defective item, the customer is responsible for return shipping costs.
We recommend using a trackable shipping method to ensure the item is safely returned.
In case of a refund, original shipping charges are non-refundable.
Our return and refund policy is subject to change without prior notice. We encourage customers to review this policy periodically for updates.
If you have any questions or need further assistance, please contact our customer service team at contact@powerlabz.com.au
Power Labz helps high-performers reach “flow” on demand with Power Pouches—fast-acting, organic nootropic pouches that sharpen focus, lift energy and protect long-term brain health.
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